Frequently Asked Questions

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Here are some answers to Frequently Asked Questions.

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What Are Linvar's Conditions Of Business?
Linvar believes that the information in the catalogue is correct at the time of publication. However, the information is subject to change without notice and is not intended a commitment by Linvar, or its appointed agents. Linvar cannot be held responsible for any errors that may appear in this catalogue.
How Do I Pay If I Don’t Have An Account With You?
Orders need to be accompanied by a cheque/proof of payment/EFT for the full value of the order, including carriage and VAT.
What If I Have An Account?
All invoices are nett and payable within 30 days.
How Do I Open An Account?
If you wish to open an account, please provide us with the name and address of your bank as well as the names and addresses of two companies with whom you already have an account, to enable us to take up references. Please note that there can be some delay with opening accounts as we are reliant on others responding timelessly. We suggest that if you wish to open an account, you pay by cheque for your first order and at the same time send us the necessary details as detailed above. Please contact our account consultants if you require any additional information or require a status update on opening of an account.
What If I Order From Botswana?
The listed prices exclude VAT and transportation. Please contact our sales department regarding a quotation for transport of your order, or to arrange for the collection thereof by a transport company of your choice
Ordering From Other Countries
The listed prices exclude any import duties, surcharges and taxes that are applicable in that particular country. Please contact our sales department regarding a quotation for transport of your order, or to arrange for the collection thereof by a transport company of your choice.
What If There Are Variations With My Order?
Any variations from the original order placed will be treated as a separate order and therefore two separate order numbers will be required.
How Do I Place An Order?

Telephone and verbal requests are for information only. Orders must be placed in writing via e-mail or online. A company purchase order, with an order number, a signed copy of our quotation, or a faxback order form must be sent to us, before any stock will be ordered.

Do You Include Vat On Your Catalogue Prices?
All prices in this catalogue do not include carriage or VAT. Carriage needs to be added to the order value and then VAT, currently at 15%, added to that total. All prices quoted are VAT exclusive, given that the VAT percentage may change during the year that the catalogue prices are valid. PLEASE NOTE: All prices are subject to fluctuation without any notice.
Can I Request Samples?
If samples are requested, they will be invoiced and a credit will be passed when they are returned in good condition.
What Payment Types Do You Accept?
All major credit cards. EFT / Internet payments. Cash on delivery or collection. Cheques accepted (subject to bank clearance). A 30-day account facility (subject to a successful credit approval)
How Is The Delivery Fee Calculated?

Delivery fee is automatically calculated at checkout.

Delivery fee is dependent on product dimensions and shipping address.

Can I Come And Collect My Order?
To save time - and carriage charges - you can collect your order direct. Please discuss this when placing your order so we can agree on a convenient time for you. To avoid confusion, please confirm an agreeable collection date with our Customer Care consultant before you send someone to collect.
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